FAQ
Product and sizing information
If the item you are looking for is not currently available, please contact us by email and we will try to find a way to meet your expectations.
To identify the size that best suits you, please consult our «Size Guide» section, which can be found on each product page.
Manufacturing lead time
When you place an order, a manufacturing time is indicated. As our hats are handmade in our workshop, the final manufacturing time may differ from the one advertised. This is therefore specified for information purposes only.
In addition to the manufacturing time, shipping time will apply. of your order, which will depend on the type of shipping chosen (standard or express) and the destination.
Voucher and discount code
If you have received a voucher, gift card or discount code, you can enter it at the time of confirming your order. Your discount will then be immediately deducted.
Payment options
For payment of your purchases, we accept Visa or Mastercard credit cards, as well as Bancontact/Mister Cash debit cards in Belgium. Please note that the order total includes shipping fees and taxes.
Payment will be processed by our payment service provider, which provides a secure payment system to encrypt and protect your information in order to ensure the security of transactions. This system is independent of Maison Fabienne Delvigne, which is not and cannot be held responsible for its operation. Maison Fabienne Delvigne has no access to your confidential payment details.
Confirmation of your order
After completing your purchase, you will receive an email with a summary of your order.
If you have not received it, it is probably being blocked by your spam filter. We therefore invite you to check the spam folder in your inbox and to adjust your settings if necessary. If this is not the case, check that your order has been registered correctly by logging into your «My FD» account.
If you cannot find a solution or have any questions regarding your order, please do not hesitate to contact us.
Cancellation or amendment of your order
If you wish to cancel or amend your order, please contact us within 24 hours so that we can arrange the changes you wish to make.
As most of our hats are made to order, it is no longer possible to cancel or amend your order once production has commenced.
Delivery and billing address
Before you finalise your order, you will be asked to enter your delivery address. If you do not provide a delivery address, your parcels will be delivered to the billing address. If you are logged into your «My FD» account, you will need to confirm and/or you will be able to modify your address book.
Please ensure the delivery address is correct and complete so that your parcel can be delivered on time, to your desired address.
In the comments section, you will have the opportunity to provide useful information for the carrier.
Tracking of your order shipment
Once your order has been processed, you will receive a shipping confirmation email containing a tracking number and a link to follow the different stages of delivery. You will then be able to check the estimated delivery location and date.
We will also keep you informed of any additional manufacturing delays.
Need help?
Contact our customer service by email or telephone (+32 2 735 90 41) from Monday to Friday, 9 am to 6 pm.
We will reply to you as soon as possible.